The Netherlands' Pension Funds Disputes Authority (GIP) has reported handling 471 cases in its first year of operation, highlighting increasing engagement with its alternative dispute resolution model.

The organisation, established on 1 January 2024, was set up to offer pension scheme members an accessible and independent option outside of the traditional court system.

Under the GIP model, members can choose either mediation through the pensions ombudsman or adjudication by the disputes committee. In the latter, participants can opt for either a binding or non-binding decision.

Commenting on authority’s first year, GIP chairman, Hans van der Vlist, described it as “instructive”, noting the extensive efforts that went into building a professional and approachable organisation.

“So far, we see that most people choose mediation first. This is also our preference,” Van der Vlist said.

“If the parties come to an agreement together, it often has the best result. If mediation does not work out, or if one of the parties is not open to it, then settlement by the disputes committee is a good alternative.”

In addition, Dutch Pensions Ombudsman, Jeroen Steenvoorden, called on pension funds to take a more empathetic approach to resolving disputes.

“For me, it's not only the legal reality that counts, but also whether something is decent,” he said. “My appeal is: apply customisation in distressing situations, use the hardship clause and ask yourself the question: is this fair?”

He also emphasised the importance of being accommodating when dealing with administrative errors from the past, particularly in cases of non-contributory continuation in the event of disability.

Steenvoorden also urged funds to address value transfers swiftly and transparently, settling any ambiguities with the other party rather than through the member.

On medical assessments, he highlighted the need for thorough processes involving expert input, clear communication with applicants and detailed justifications, which he said would strengthen both legal robustness and professionalism.

Looking ahead, GIP anticipates a sharp rise in the number of cases as the Dutch pension system undergoes sweeping reform. The authority expects to handle approximately 800 disputes in 2025.

“A system change of this magnitude always brings complaints. That says nothing about the quality of the new system,” van der Vlist said. “GIP will remain committed to timely and careful handling, and communicate clearly about this with participants and funds. If scaling up is needed, we will make sure it happens in a timely manner.”

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