Terry Kelly, Director of Customer Operations, Royal London 360°

Terry Kelly is Director of Customer Operations at Royal London 360°. He was previously Head of Customer Services for the company. Kelly is responsible for redefining processes and structures to directly enhance customer experience within the company. This includes overall responsibility for underwriting and investment dealing functions, as well as the customer services area, in order that procedures and structures across these customer-facing areas are streamlined to the overall benefit of new and existing policyholders.

Tony Kisby, International Development Manager, AXA Wealth International

Tony Kisby is international development manager at AXA Wealth International. Kisby leads the sales teams in North England, Scotland and Northern Ireland. With more than 30 years experience in financial services, Kisby joined AXA Wealth from Prudential, where he was offshore sales and investment business development manager. Prior to this he has worked for AXA Sun Life, Scottish Equitable and Zurich Life.